I have spent over an hour on hold with the doctor's office. Thankfully, I am a very healthy person and rarely have to deal with this stuff, but COME ON! At least give me an option to leave a message rather than sit here, especially since I'm calling because I haven't received the paperwork I need for my appointment next Monday. That's ALL I'm calling about. And this is a dermatology office I'm calling, so it's not like people were having a bunch of dermatological emergencies over the weekend that they're piling up this morning.
But then I have that stupid fear that as soon as I hang up, it would have been my turn. Sigh. Harvard Pilgrim/Beth Israel Deaconess does not get my vote for helpful phone service.